Frequently Asked Questions
Everything you need to know about your ELEGOO 3D printing experience.
What is the standard shipping time for orders within the US?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, with tracking information provided via email upon dispatch.
Does ELEGOO offer a warranty on 3D printers and equipment?
Yes, we provide a 1-year limited warranty on our 3D printers. Please note that consumable parts, such as LCD screens, FEP films, and nozzles, have specific warranty periods based on their expected lifespan.
What is your return policy for unused products?
We offer a 30-day return policy for items in their original packaging and unused condition. Customers are responsible for return shipping costs unless the product arrived damaged or defective.
Where can I download the latest firmware and slicing software?
You can find all necessary firmware updates, manual PDFs, and recommended slicing software profiles on the 'Support' section of our official website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. All transactions are encrypted and secure.
How do I contact technical support if I have a printing issue?
Our technical support team is available via email. Please provide your order number and a detailed description (including photos or videos) of the issue to ensure a quick resolution.